Help centre

Frequently asked questions

These example questions demonstrate how the customer frontend can educate customers before and after a quotation.

How is my initial solar estimate prepared?

The estimate can use your property, roof, electricity-usage and product preferences. Final figures are confirmed after technical review.

Do I need a site survey?

Yes. Automated or manually entered roof data can support an initial design, but the final installation remains subject to a technical survey.

Can I include battery storage?

Yes. The quotation journey can compare solar-only, solar-plus-battery and battery-retrofit options.

Where can I see my proposal and project status?

After logging in to the customer portal, you can view your proposal, documents, appointments and project timeline.

Are savings guaranteed?

No. Savings are estimates based on approved assumptions, usage, tariffs, system performance and future conditions.